FAQ

General Information

What is The Paper Club?

The Paper Club is a monthly letterbox subscription box by Candle Bark Creations - made for stationery addicts! We want The Paper Club to be a source of inspiration, so each month we will send to you a new, different and exciting box for only $19.95 a month delivered! Our goal is to not only spark motivation and refresh your space with brilliant stationery, but also give you a great deal in the process. We pride ourselves on giving you just the right amount of stationery to balance out your collection of paper goodies and that’s why when you order a subscription box from The Paper Club, you get the perfect balance of all the stationery you need over the course of your subscription.

How do I sign up for the subscription?

Go to the subscription tab on our website and choose the type of subscription you would like. Paper clubbers can choose from 1 month, 3 month, 6 month or 12 months.

 

Can I just sign up for 1 month?

Yes, you’re more than welcome to just sign up for one month, no strings attached!

 

When is the last day to sign up for the monthly subscription each month?

The last day to sign up for the subscription box is the last day of the previous month. For example, we will take signups for our August box the whole month of July, with the cut off to Subscribe to the August box being 31st July at 11:59pm.

 

Can I change my information on my account?

Yes, log in to your account and go to account settings. You can edit your name, address and other information from there.

 

How do I contact The Paper Club?

You can contact The Paper Club via email hello@thepaperclub.com.au or call the Candle Bark studio on 02 9516 0926

 

Is the Paper Club on social media?

Of course, see us in action! Check out our Instagram page here, our Facebook page here and our Pinterest page here

 

How do I leave feedback?

You can leave a review in the Testimonials section on our website or send us an email at hello@thepaperclub.com.au. You can also message us directly through our Instagram or Facebook page. You can also give us a call on 02 9516 0926.

 

If I’ve missed the deadline for the monthly sign up can I still get this month’s box?

Unfortunately, if you miss the deadline you will have to wait for our next months. All boxes are limited edition.

Or you can have a look at our mystery box options, as you can purchase these anytime if you need some paper goodies asap!

Shipping and Gifting

How much is shipping?

Shipping is free Australia wide!

International shipping rates:

New Zealand - $15 AUD

Asia - $25 AUD

USA - $25 AUD

UK - $28 AUD

 

How long does shipping take for Mystery Boxes?

We guarantee to ship your order within 1-3 business days of receiving a completed fully paid online order. Shipping times vary across Australia but metropolitan areas take about 1-3 days to arrive and rural areas may take from 4 - 7 days to arrive.

 

How long does shipping take for the subscription boxes?

We ship The Paper Club subscription box on the second Monday of the month. Shipping times vary but you should receive the box within a week from our shipping date. 

 

Where is my subscription box?

Unfortunately, you can’t check your tracking on Australia Post but Australian deliveries should arrive within a week of sending. If it’s been longer than that, feel free to get in touch with us!

Can I give a subscription box as a gift to someone else?

Yes! That’s an awesome gift to give, just add the subscription box to cart and provide the shipping details of the person you are gifting it to.

Billing

When will I be billed?

When you sign up for a subscription, you pay upfront for how many months you want to receive the subscription. You can choose 1 month, 3 months, 6 months, or 12 months.

 

How do I pay?

You can pay via Paypal, or by card. We accept Mastercard, Visa & American Express credit cards. When you are at checkout, you can choose to checkout with Paypal or press pay with card and enter your card details.

 

Can I use Paypal?

Yes. We are able to use Paypal for payments made on The Paper Club website.

 

Is the billing automatically renewed?

The Paper Club subscriptions are continually renewed until you cancel. You can cancel any time by emailing hello@thepaperclub.com.au

It is renewed for the same number of months you have signed up for initially.

 

How do I cancel my subscription?

You can cancel your subscription at any time by emailing hello@thepaperclub.com.au

Can I reactivate my subscription?

If you would like to come back to our party and reactivate your subscription go to the subscribe tab on our website and click the subscription you would like to sign up for. Then proceed to checkout.

 

Can I have more than one subscription on my account?

Yes, the more the merrier! If you would like to receive more than one subscription just go to the subscribe tab and select the type of subscription you would like to add. Make sure if the details are different to add them correctly.

Returns and Refunds

Can I return my box if I don’t like the items?

Unfortunately we do not offer returns if you don’t like to items but we are more than happy for you to email feedback to us at any time.

 

Can I return or exchange my box if I have missing or damaged items?

Yes, if items are missing or damaged please contact us so we can send you a new box or the missing items.

 

Can I get a refund if I don’t like my items?

Unfortunately we cannot issue a refund if you do not like the items but do email us, we care about what you think so we can make The Paper Club the best it can be.

 

Can I get a refund if items are missing or damaged?

We are more than happy to resend missing or damaged items.

 

What if I have prepaid for a subscription but I decide to cancel it?

If you no longer wish to receive your subscription but have already paid, we can issue a refund to you within 5-7 business days.

Corona Virus

Will the corona virus affect my order?

Mostly no. Your order will be processed the same as usual. The only thing affected may be shipping times.

Donations

Do you donate to charity?

Yes, we donate 1$ to charity for every box sold!

 

What charity do you donate to?

We donate to a local charity called OzHarvest, each Paper Club box sold gives 2 meals to people in need.

© 2020 by The Paper Club by Candle Bark Creations